Last updated: 30 October 2026
This is a convenience translation. The Polish version of the Terms is binding and prevails in case of any discrepancy.
Welcome to KSBraid (https://ksbraid.com). These Terms set out the rules for using the website and for booking and performing hairdressing services. By sending the booking form, you accept these Terms.
The KSBraid service allows you to book appointments online for hair braiding and hair styling services in Gdańsk.
The service provider and owner of the website is:
To use the website and the booking form, all you need is a device with internet access, an up-to-date web browser with JavaScript enabled and an active e-mail address.
When using the website, you may not submit unlawful or offensive content, or content that infringes the rights of third parties, in forms or messages, nor take any action that disrupts the operation of the website.
Photos, videos, texts and graphics on the website belong to KSBraid and are protected by copyright. Copying or using them without KSBraid's consent is prohibited, except where permitted by law.
KSBraid takes care to keep the website running without interruption, but is not liable for short interruptions caused by network failures, maintenance or reasons beyond its control. This provision does not limit KSBraid's liability towards consumers for non-performance or improper performance of services.
Using the booking form is free of charge. The electronic service of providing the form begins when the form is opened and ends when it is sent or the page is closed. Sending the form does not constitute the conclusion of a contract for a hairdressing service (points 7.1–7.3).
We may change the Terms only for the following reasons: a change in the law or its interpretation resulting from court rulings or decisions of authorities; a change in the scope or manner of providing services; a change of payment operator or technical service providers; removal of ambiguities or editorial errors. We publish the new version on this page with the date of the update. Bookings confirmed before the changes take effect remain subject to the previous version of the Terms.
7.1. Before booking, the Client contacts KSBraid via social media, a messenger or text message to discuss the hairstyle, materials, approximate price and date. The booking form is sent after this conversation. Submitting the booking form is a request to use the service at the chosen time. It does not yet mean that a contract is concluded: until confirmation, the time slot is reserved provisionally.
7.2. KSBraid confirms the appointment by e-mail. If the service requires a deposit, the message states the type of service, the price or how it is determined, the amount of the deposit and a payment link.
7.3. The contract for the service is concluded when the deposit is paid. If no deposit is required, the contract is concluded when KSBraid sends the confirmation.
7.4. The deposit must be paid within 48 hours of receiving the payment link. After this time the confirmation expires and the time slot is released.
7.5. The amount paid is a deposit (zadatek) within the meaning of Article 394 of the Polish Civil Code. Once the service has been performed, the deposit is credited towards the price.
7.6. Online payments on the website are handled by Tpay (Tpay terms). The payment operator is Krajowy Integrator Płatności S.A., based in Poznań (plac Andersa 3, 17 piętro, 61-894 Poznań), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000412357, NIP 7773061579, REGON 300878437. Payment terms for training and online courses are set out in the offer for the given training or course.
7.7. The Client may move the appointment to another date once without losing the deposit if they notify KSBraid at least 24 hours before the appointment. The deposit is then credited towards the new date. Any further change of date is possible only with KSBraid's consent.
7.8. Cancellation of the appointment by the Client at least 24 hours before it:
7.8a. Preparation of materials means work carried out to the Client's individual order before the appointment, in particular: selecting and mixing shades, preparing dread, braid or curl sets, encapsulation, and making ponytails and other hairstyle elements to order. KSBraid records the date and time preparation started in the booking system. Preparation usually starts from a few days to one day before the appointment, and before the withdrawal period ends — only at the Client's request referred to in point 8.4.
7.9. KSBraid may withdraw from the contract and keep the deposit (Article 394 § 1 of the Civil Code) if the Client:
KSBraid informs the Client of the withdrawal by e-mail.
7.10. If the Client cannot attend due to sudden illness or another event for which they are not responsible and notifies KSBraid before the appointment time, the deposit is credited towards a new date or, at the Client's request, refunded (Article 394 § 3 of the Civil Code). At KSBraid's request, the Client shows confirmation of the event (e.g. a sick note). KSBraid does not keep a copy of it.
7.11. If KSBraid cancels the appointment for reasons for which it is responsible, the Client may accept the new date offered or withdraw from the contract and demand payment of an amount equal to twice the deposit (Article 394 § 1 of the Civil Code).
7.12. If the appointment cannot take place for reasons for which KSBraid is not responsible (e.g. sudden illness of the stylist, force majeure), KSBraid offers a new date. If the Client does not accept it, KSBraid refunds the deposit in full.
7.13. KSBraid makes refunds of amounts due without undue delay and no later than within 14 days, using the same payment method as the Client used, unless the Client agrees to another method that involves no costs for them.
7.14. Points 7.7–7.10 do not limit the statutory right of withdrawal described in point 8. As long as this right applies, the Consumer may exercise it under point 8.
7.15. About 24 hours before the appointment, KSBraid sends a text message from the sender KSBRAID to the mobile number given in the booking, with a reminder and a link to confirm or cancel the appointment. Cancelling via the link is a cancellation within the meaning of points 7.8–7.9 and takes effect when the Client presses “Cancel my appointment”, unless the Client undoes it via the same link within 10 minutes. Not receiving the text message does not release the Client from the obligation to attend the appointment and does not change the rules in points 7.7–7.10.
8.1. A contract concluded via the booking form, e-mail, telephone or a messenger is a distance contract. A Consumer, i.e. a natural person booking a service not directly related to their business or professional activity, may withdraw from it within 14 days of the date the contract was concluded (point 7.3), without giving any reason and without incurring any costs other than those under point 8.4. The same right applies to a natural person running a business if the contract is not of a professional nature for them.
8.2. To withdraw from the contract, before the deadline simply fill in the online withdrawal form, write to [email protected] or send a letter to ul. Rogalińska 23A/9, 80-809 Gdańsk. You may use the model form in Annex 1, but this is not obligatory. KSBraid promptly confirms receipt of the statement by e-mail.
8.3. In the event of withdrawal, the contract is deemed not to have been concluded. KSBraid refunds the payments received from the Consumer, including the deposit, less the amount under point 8.4, without undue delay and no later than within 14 days of receiving the statement, in accordance with point 7.13.
8.4. If the appointment is to take place less than 21 days after the booking form is sent, preparing the materials may require starting the service before the withdrawal period ends. For such dates, the booking form contains a separate field in which the Client expressly requests that the service begin before that period ends. A Client who does not wish to make such a request may choose a later appointment date. For later dates, the Client may make such a request voluntarily by ticking the same field. A Consumer who withdraws from the contract after making the request pays for the service performed up to the moment of withdrawal (Article 35 of the Polish Consumer Rights Act). The parties agree that the value of preparation of materials that has started (point 7.8a) equals the amount of the deposit, so in that case the deposit is not refunded, and the prepared materials are not handed over to the Consumer and remain the property of KSBraid. If preparation has not started, the Consumer bears no costs.
8.5. The right of withdrawal does not apply if KSBraid has fully performed the service with the express consent of the Consumer, who was informed before the service began that they would lose the right of withdrawal once the service had been performed, and acknowledged this (Article 38(1)(1) of the Consumer Rights Act).
8.6. Dread sets (including DE), braid and curl sets, encapsulation, ponytails and other hairstyle elements made as part of a booking according to the Client's individual specifications (colour, length, thickness) are part of the service. Making them is preparation of materials within the meaning of points 7.8a and 8.4. Set prices in the price list include weaving. A set without weaving can be bought separately — this is a separate sales contract, and the price is set individually and given before it is concluded. There is no right of withdrawal from such a contract if the set is made to the Client's individual specifications (Article 38(1)(3) of the Consumer Rights Act).
8.7. After the withdrawal period ends, the rules on rescheduling, cancellation and refund of the deposit are set out in point 7.
9.1. The Client arrives with clean, completely dry and detangled hair, washed with shampoo only, without conditioners, masks or oils. If preparing the hair requires additional work (e.g. detangling or washing), KSBraid may perform it for an additional fee stated before it starts, or apply point 7.9.
9.2. Before the service, the Client informs KSBraid of any allergies, irritation or scalp conditions, sensitivity to synthetic fibres and chemical treatments performed on the hair (e.g. bleaching, perm). KSBraid may refuse to perform the service if it could harm the Client's health. The deposit is then credited towards a new date or, at the Client's request, refunded.
9.3. The Client follows the care, wearing and removal guidelines provided on the website and during the appointment. KSBraid is not liable for damage resulting from failure to follow these guidelines, wearing the hairstyle longer than recommended, unbraiding it oneself contrary to the instructions, or withholding the information referred to in point 9.2. This provision does not limit KSBraid's liability for non-performance or improper performance of the service.
9.4. Photos in the portfolio and price list are for illustration only. The final result depends on the length, density and texture of the Client's hair, and the shades of materials may differ slightly from those seen on screen.
9.5. KSBraid provides services to minors in the presence or with the consent of the parent or legal guardian who made the booking.
9.6. KSBraid may require a deposit for every subsequent booking from a person who previously missed an appointment without notice, or refuse to accept the booking.
KSBraid is liable to the Consumer for defects in the service performed under the statutory warranty (rękojmia, Article 556 et seq. in conjunction with Article 638 of the Civil Code). The Consumer may demand a free correction and, if a correction is impossible or unsuccessful, a price reduction or, in the case of a material defect, withdrawal from the contract.
A complaint can be filed by e-mail to [email protected], by post to ul. Rogalińska 23A/9, 80-809 Gdańsk, or in person during the appointment. It should include a description of the problem and the Client's contact details. KSBraid responds to the complaint within 14 days of receiving it.
Any comments on the hairstyle are best raised during the appointment: corrections on the spot are free of charge. If a problem appears later, please report it without delay, preferably within 3 days, together with photos. This makes it easier to assess the complaint and does not limit the statutory deadlines. KSBraid may offer a free correction of the hairstyle.
Consumers may use out-of-court complaint and redress procedures, e.g. the assistance of a municipal or district consumer ombudsman (rzecznik konsumentów) or the Provincial Inspectorate of Trade Inspection in Gdańsk (Wojewódzki Inspektorat Inspekcji Handlowej). More information: prawakonsumenta.uokik.gov.pl.
These Terms are governed by Polish law. Disputes are settled by the courts having jurisdiction under general rules. The Terms do not exclude or limit consumer rights under mandatory provisions of law.
The Terms are available in Polish, Russian and English. The Polish version is binding; this text is a translation.
The processing of personal data is described in the Privacy Policy.
Withdraw from the contract here — the easiest way is the online form.
(complete and return this form only if you wish to withdraw from the contract)
To: KSBraid - Kseniia Poddubna, ul. Rogalińska 23A/9, 80-809 Gdańsk, e-mail: [email protected]
I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract for the provision of the following service: ……………………………………
Date the contract was concluded / appointment date: ……………………………………
Name of consumer(s): ……………………………………
Address of consumer(s): ……………………………………
Signature of consumer(s) (only if this form is sent on paper): ……………………
Date: ……………………
(*) Delete as appropriate.